Privacy Policy

Kennington Carpet Cleaning Privacy Policy

This Privacy Policy explains how Kennington Carpet Cleaning collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It describes your rights under the UK General Data Protection Regulation and the Data Protection Act 2018, and how you can exercise those rights.

This Privacy Policy applies to all Kennington Carpet Cleaning customers and individuals who contact us, request a quotation, make a booking, or otherwise interact with us in relation to our carpet cleaning and associated services in our service area.

Who we are and how we act as data controller

Kennington Carpet Cleaning is the organisation responsible for deciding how and why your personal data is processed. For the purposes of data protection law, Kennington Carpet Cleaning is the data controller in respect of the personal data described in this Privacy Policy.

We are committed to handling personal data lawfully, fairly and transparently, and to implementing appropriate technical and organisational measures to safeguard the information entrusted to us.

What personal data we collect

The type and amount of personal data we collect depends on how you interact with us and the services you request. We may collect and process the following categories of personal data:

Identification and contact information, such as your name, postal address, service address, and any other contact details you choose to provide to us.

Booking and service information, such as requested service type, property type, areas to be cleaned, access instructions, preferred dates and times, and any notes you provide about your property or specific cleaning requirements.

Communication data, such as the content of emails, messages, or other communications you send to us, along with any responses we provide to you.

Payment and transaction data, such as payment status, amounts, dates of payments, and basic transaction references. We do not store full card numbers or security codes when payments are processed through third-party payment processors.

Usage and technical data, such as information generated when you visit our website, including basic log data and technical information provided by your browser or device. This may include date and time of visit, pages viewed and general device characteristics. Any such data is collected in a way that seeks to minimise the use of personal identifiers.

How we collect personal data

We collect personal data directly from you when you contact us to request a quote, make an enquiry, schedule a service, or communicate with us by phone, in writing or online.

We may also collect limited personal data indirectly through third-party service providers that support our operations, such as online booking tools or payment processors. These providers collect information on our behalf solely for the purposes of delivering services to you or supporting our business.

Lawful bases for processing your personal data

We only process your personal data when we have a valid lawful basis to do so under data protection law. Depending on the context, we may rely on the following lawful bases:

Performance of a contract. We process your personal data when this is necessary to provide our carpet cleaning and related services, respond to your requests, issue quotes, confirm bookings, carry out the services, and manage invoices and payments.

Compliance with legal obligations. We may process personal data when required to comply with our legal and regulatory obligations, including tax, accounting and record-keeping requirements, or to respond to lawful requests from public authorities.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This includes activities such as managing and improving our services, keeping appropriate business records, handling customer queries and complaints, and protecting the security of our systems and premises.

Consent. In limited circumstances, we may rely on your consent, for example for certain types of marketing communication. When we rely on consent, you are free to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage carpet cleaning and related services that you request, including arranging appointments, accessing your premises as agreed, and confirming completion of work.

To communicate with you about quotations, bookings, service updates, rescheduling, and customer service matters.

To issue invoices, manage payments, and maintain appropriate financial and administrative records.

To respond to queries, feedback, and complaints, and to resolve any disputes relating to services we provide.

To improve our services, customer experience, and internal processes, including staff training and quality assurance.

To comply with applicable laws and regulations, and to cooperate with law enforcement or regulatory authorities where required.

Data retention and storage

We keep personal data only for as long as is reasonably necessary to fulfil the purposes described in this Privacy Policy and to meet any legal, accounting or reporting requirements.

In general, we retain customer records, including contact details, booking history and basic transaction information, for a period that allows us to respond to queries, manage repeat bookings, and comply with tax and accounting obligations. Once this period has expired, we will securely delete or anonymise your personal data unless we are legally required to retain it for a longer period.

When determining appropriate retention periods, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and applicable legal requirements.

Data processors and third-party service providers

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are engaged only to support the operation of our services and are not permitted to use your personal data for their own purposes.

Examples of such processors may include payment processing services that handle card transactions, providers of customer management or booking tools, cloud storage and backup services used for secure data storage, and professional advisers who assist us with accounting or compliance.

Whenever we use data processors, we ensure that they are subject to contractual obligations requiring them to protect personal data, process it only in accordance with our instructions, and implement appropriate technical and organisational safeguards.

We do not sell your personal data to third parties. We will only disclose personal data outside our organisation where required by law, where necessary to protect our legitimate interests, or where you have expressly requested or authorised such disclosure.

International data transfers

Where we use service providers that store or process personal data outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place. These safeguards may include reliance on adequacy regulations or the use of standard contractual clauses approved by data protection authorities, together with additional measures as needed to protect your information.

Your data protection rights

You have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law:

Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, along with information about how it is used.

Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object. You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis, particularly in relation to direct marketing. We will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.

Right to data portability. In some circumstances, you may request that we provide you or another controller with a copy of certain personal data in a structured, commonly used and machine-readable format.

Right to withdraw consent. Where we process personal data based on your consent, you have the right to withdraw that consent at any time.

Exercising your rights and complaints

If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact Kennington Carpet Cleaning using the contact details provided on our website or in our customer communications.

We will respond to your request as soon as reasonably possible and within the time limits set out in data protection legislation. We may need to verify your identity before fulfilling certain requests to protect your privacy and security.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to address your concerns directly.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any changes will take effect when the updated version is published. We recommend that you review this page periodically to stay informed about how we process your personal data.

By continuing to use our services after any changes to this Privacy Policy come into effect, you acknowledge that the updated terms apply to your use of Kennington Carpet Cleaning services within our service area.